Can I complain this matter to the police?

[Samer2010]

Hello Forum,

I went to a private medical center and before making the appointment or performing anything I agreed with them and made it so clear that I want all my results to be detailed in English as my doctor is in the US, and they have agreed, promised, and assured me that of course it will be in English. I have paid the entire costs 100% myself without any Kela support, and it was a lot of money.

I receive my results to be unpleasantly surprised that they are mostly in Finnish i.e. 80% of the details are in Finnish and hardly a couple of words in English.

I called them and they say they will check with the doctor who made the report to write in English, But he refused, and other doctor will not do it. So they told me this is what you have and nothing we can do.

This is extremely unfair to me and breaking their promise and what we agreed on. So, My question is: Can I file a complaint at the police about this case? Will they be able to help me?

I have never experienced anything like that before, But I am really angry and sad with the unfair and deceiving outcome.

Thanks !

[Rip]

I doubt this is a criminal affair. You could try this: http://www.kuluttajariita.fi/en/index.html (as going to a court would get expensive)

[Upphew]

Hello Forum,

I went to a private medical center and before making the appointment or performing anything I agreed with them and made it so clear that I want all my results to be detailed in English as my doctor is in the US, and they have agreed, promised, and assured me that of course it will be in English. I have paid the entire costs 100% myself without any Kela support, and it was a lot of money.

I receive my results to be unpleasantly surprised that they are mostly in Finnish i.e. 80% of the details are in Finnish and hardly a couple of words in English.

I called them and they say they will check with the doctor who made the report to write in English, But he refused, and other doctor will not do it. So they told me this is what you have and nothing we can do.

This is extremely unfair to me and breaking their promise and what we agreed on. So, My question is: Can I file a complaint at the police about this case? Will they be able to help me?

I have never experienced anything like that before, But I am really angry and sad with the unfair and deceiving outcome.

Thanks !

You can file complaint to police, but they won't do a thing at this point. http://www.kkv.fi/en/consumer-advice/

[Rosamunda]

Did you check the website of the medical company? They might have (should have) a procedure for making complaints. I suggest you try escalating the issue within the medical services provider before going to the ombudsman.

For example, Diacor has a place for giving feedback https://www.diacor.fi/en/feedback and I suspect the other providers have similar options.

Or phone the Head Office and ask to speak with the person responsible for customer relations. Or write a letter (or ask someone to write it in Finnish for you) and send it to the Head Office. Even though the agreement was oral, they did promise you a service which they have not provided so I would take it further.

If you are in a hurry, there are translators in Finland who specialise in medical reports
You could try contacting http://nordicedit.fi/?page_id=13 for a list of suitable freelance translators (probably cheaper than going through an agency).

[rinso]

You entered an (oral) civil contract which they did not fulfill.
Like Rosamunde said you can use the complain system and see where it gets you.
Otherwise these are the legal steps you can take;
- inform them (in writing) that they did not fulfill the contract and give them a reasonable time to fix it.
- tell them if they don't you will use a private translator to do it and claim the costs with them.
- if they don't translate and don't pay, you can go to court. But that can be expensive and you have the burden of prove for the oral agreement (which could be tricky) You probably don't get what you want, but at least you have the translation.
I don't think the ombudsman can do much for you. He might agree with you, but it will take time and the hospital will claim they followed procedures and you misunderstood. A direct verdict for them to solve the problem is i.m.h.o. unlikely.

[Oombongo]

unfortunately this is going to be he said, she said type of thing. Get ready for a long battle, and in future always insist on a written agreement or walk away.

[betelgeuse]

- if they don't translate and don't pay, you can go to court. But that can be expensive and you have the burden of prove for the oral agreement (which could be tricky) You probably don't get what you want, but at least you have the translation.
I don't think the ombudsman can do much for you. He might agree with you, but it will take time and the hospital will claim they followed procedures and you misunderstood. A direct verdict for them to solve the problem is i.m.h.o. unlikely.

The consumer disputes board is free for the consumer and it's not necessary to use a lawyer. The downside is that the decision are not binding. However, if the company does not respect it, there's good changes to prevail in court as well.

[Keravalainen]

Hi!
What is the name and office of the private medica center youy used?
- - It might be good to know for us others in order to avoid using their services.

[Piet]

Hello Forum,

I went to a private medical center and before making the appointment or performing anything I agreed with them and made it so clear that I want all my results to be detailed in English as my doctor is in the US, and they have agreed, promised, and assured me that of course it will be in English. I have paid the entire costs 100% myself without any Kela support, and it was a lot of money.

I receive my results to be unpleasantly surprised that they are mostly in Finnish i.e. 80% of the details are in Finnish and hardly a couple of words in English.

I called them and they say they will check with the doctor who made the report to write in English, But he refused, and other doctor will not do it. So they told me this is what you have and nothing we can do.

This is extremely unfair to me and breaking their promise and what we agreed on. So, My question is: Can I file a complaint at the police about this case? Will they be able to help me?

I have never experienced anything like that before, But I am really angry and sad with the unfair and deceiving outcome.

Thanks !

If you paid with a credit card, you can do a charge-back and file for an "Item Not As Described" or similar situation (like service not delivered), once the money is blocked during investigation, they might reconsider and give you the reports in English anyway. Be carefull, it might cost you some extra money for the charge back if you lose the case.
But since part of the report was actually in English, you will make a strong case.

Charge back can be done at the bank that issued your Credit Card.

good luck..

[Upphew]

unfortunately this is going to be he said, she said type of thing. Get ready for a long battle, and in future always insist on a written agreement or walk away.

Nah, just keep using phone and https://play.google.com/store/apps/deta ... .acr&hl=en

[Samer2010]

Thank you all for the inputs and the links and the "Item Not As Described" was new to me - I wonder if it really works with Finnish banks or what is the way to block the amount (Via Internet? Call the bank?) ?

I needed things really fast, So, I paid for translation on my own, and I sent the documents to my doctor in the US.

I did contact them very again stating my case, they said they will check, and they got back to me saying: "We do not provide documents in English, and it was a courtesy and support from our side to your case that we mentioned some words briefly in English about your case. You are in Finland after all.".

[Piet]

Thank you all for the inputs and the links and the "Item Not As Described" was new to me - I wonder if it really works with Finnish banks or what is the way to block the amount (Via Internet? Call the bank?) ?

Of course this only works IF you paid with a credit card, then either contact the bank that gave you the card, or if you have no bank that issued the card, contact the card company and tell them you want to file for a charge back.

Remember that you will have to prove that the "item " is not as described, that means you have to prove that they agreed to give you the medical report in English. This can be hard when it is a verbal agreement, you will need witnesses if you want to win the case. When you have this in writing, you will win the case and at least get a partial refund for the administrative part, if you can argue that you made costs to have it translated, you might file the bill for that, as request for the refund. If you will get it, is not sure but...when you don't try, you will always lose.

You might want to discuss this with the private health care company (after you made sure you can support your claim) and then you maybe only need to threaten with a CC charge back, to have them refund you the costs of the translation.

But remember all stands or falls with prove!!