got less money from atm but bank and atm company denies

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sam_001
Posts: 48
Joined: Thu Feb 11, 2016 11:47 am

got less money from atm but bank and atm company denies

Post by sam_001 » Mon Mar 20, 2017 2:32 pm

I requested 120 euro from the atm. Got 110 euro (50+20+20+20). The bank says they asked atm company and atm company says they did not find any cash difference

What am I supposed to do now?



got less money from atm but bank and atm company denies

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Upphew
Posts: 9912
Joined: Tue Apr 08, 2008 10:55 pm
Location: Lappeenranta

Re: got less money from atm but bank and atm company denies

Post by Upphew » Mon Mar 20, 2017 3:00 pm

sam_001 wrote:I requested 120 euro from the atm. Got 110 euro (50+20+20+20). The bank says they asked atm company and atm company says they did not find any cash difference

What am I supposed to do now?
Does the balance show 120 or 110 withdrawal?
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sam_001
Posts: 48
Joined: Thu Feb 11, 2016 11:47 am

Re: got less money from atm but bank and atm company denies

Post by sam_001 » Mon Mar 20, 2017 3:43 pm

The receipt said 120 and I also requested 120. However as I said, the multiples were incorrect. I got one 50 euro note and three 20 euro notes


Upphew
Posts: 9912
Joined: Tue Apr 08, 2008 10:55 pm
Location: Lappeenranta

Re: got less money from atm but bank and atm company denies

Post by Upphew » Mon Mar 20, 2017 3:54 pm

sam_001 wrote:The receipt said 120 and I also requested 120. However as I said, the multiples were incorrect. I got one 50 euro note and three 20 euro notes
Keep bugging the bank. It was last week when there was last hiccup on the news, so your case isn't the first nor last one. Keep track of your phonecalls etc. you can demand those costs to be compensated.
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