Pursuivant wrote:The Vero people aren't troglodytes - they do give you the straight dope - if you ask - but you need to know *what* to ask as Finns and bureaucrats are notorious of answering what you ask and not telling you what you need to know.
This is certainly true. The Kela people, on the other hand, tend to just vomit forth whatever comes to mind, regardless of its basis in actual fact. I could tell you wonderful stories, such as the time when they sent me to the (at the time) newly-integrated Immigration Office in Malmi for a non-existent form which the police civilian worker told me hadn't been given out for years. Cue a trip back to the same Kela, where the woman I had spoken to had long since gone home, and her replacement told me that "Oh, you're right, you don't need that form - I have no idea why you were told to get it." Yeah, thanks for wasting a whole working day, one hour of travel time, and three hours in the queue at Malmi for absolutely no reason whatsoever. Not that I'm bitter or anything, but this example is hardly an isolated incident.
The Vero people, on the other hand, have at least always seemed like they have a vague clue about their jobs... even if the ones in Porvoo have never heard of the English language, so I'm constantly having to scrape through on my Finnish, and for some reason the courses I've been to have never covered the grammar and vocabulary of corporate taxation.