ATTENTION!!
Hi everyone, my company is being established in Finland, and we will be recruiting IT Analysts with the following profile. Please dont reply for this topic, send your CVs directly to it.recruit.now[at] gmail.com
Please: ONLY PEOPLE WITH IT BACKGROUND
Post: IT Helpdesk Analyst
Job description:
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users • Route problems to internal I.M. support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User Access and Exit controls. • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
2. PRINCIPAL ACCOUNTABILITIES
• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems. • Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments. • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
Qualifications required:
KNOWLEDGE, SKILLS & EXPERIENCE
• 3-4 yrs of University education post High school (B.Sc. or Diploma) • 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS. • 1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience necessary. • Technical helpdesk or technical call center experience is necessary. • Disciplined, systematic problem solving skills required. • Hands-on work experience with the following: • Windows Operating systems • Clients: Windows XP, Windows 2000, Windows 98 • Servers: Windows 2000, Windows 2003 • Remote desktop connectivity applications, • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange, • Internet browsers (e.g. Explorer, Netscape, Firefox),
1.• VPN and remote dial-in users 2.• Support for laptop, desktops, and printers 3.• PDA and blackberry support 4.• Others: Adobe Acrobat and other common desktop applications
DIMENSIONS
• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. • Ability to learn new information quickly and the willingness to do so at all times. • Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
COMPETENCIES
• Customer Focus • Teamwork • Technical Expertise • Interpersonal Effectiveness • Concern for Order and Quality
KEY BUSINESS CHALLENGES
• Meet or exceed current client and team SLA • Keep up-to-date on new technologies and end customer technologies • Keep customer satisfaction high • Reduce user downtime • Seek solutions to chronic problems
Languages required:
Fluent Finnish and English
Job offer:
Attractive salary, medical and life insurance cover, growth opportunities, cross-cultural work environment are some of the highlights of the many benefits for employees
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Please expand this opportunity to everyone you know. The company will be hiring lots of people by the beggining of 2009.