frankb wrote:One thing is absolutely sure: Customer Service in Finland is absolutely ATROCIOUS. No appeal is even possible - companies have walled off their totally ineffective CS departments from management or anyone else. Gigantti CS tells you they are prohibited from giving stores' phone numbers, they themselves have no access to phones where they can call you back, etc. Bauhaus doesn't even have ANY phone! One company after another is doing this.
Do you know where these policies stem form? I really don't but I do know neither example you provided is Finnish, Gigantti is Norwegian, Bauhaus German. If a sales person is rude then blame it on the Finns but if company policies suck perhaps you should blame it on the companies, not Finns or FInland.