Gigantti guarantee and laptop repairing or solution

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newborn
Posts: 28
Joined: Tue Mar 08, 2016 7:50 pm

Gigantti guarantee and laptop repairing or solution

Post by newborn » Fri May 26, 2017 7:18 am

Few months back, I bought a Lenovo laptop from Gigantti with two years guarantee. I do not have windows 10 CD or bootable USB. Yesterday, I got a problem with my laptop. It showed the following message when I restarted it after I installed anti virus AVG

Your PC needs to be repaired
The Boot Configuration Data File is missing some required information.
File: \EFI\Microsoft\Boot\BCD
Error code: 0xc0000034


Did someone face same kind of problem and get his/her laptop repaired by gigantti or by the shop one bought it from for free within the guarantee period?
How much can it cost me if they do not repair it for free? Is there any cheaper option (computer repairing shop in Helsinki)?

Or does anyone know any solution without win 10 CD or bootable USB?



Gigantti guarantee and laptop repairing or solution

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harryc
Posts: 1112
Joined: Thu Jan 23, 2014 6:09 pm
Location: Espoo-Helsinki

Re: Gigantti guarantee and laptop repairing or solution

Post by harryc » Fri May 26, 2017 10:21 am

You have a configuration problem with AVG - your computer is not 'broken' in a way that Gigantti will take responsibility.

Best bet is to try to remove AVG and just make sure you then have Win Defender working - that's all you really need for anti-virus.

The trick, of course, will be how to get computer to work again so you can uninstall the AVG - I'll turn that question over to the nerds on the forum.


Rosamunda
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Re: Gigantti guarantee and laptop repairing or solution

Post by Rosamunda » Fri May 26, 2017 11:54 pm

Did you try to reboot several times?

Did you try to reboot in safe mode?

Did you do a system image backup?

I have had huge problems with my Lenovo Yoga 2 over the past 2-3 years (still under guarantee) often due to Windows update issues (I have 8.1 and Gigantti told me not to attempt to upgrade to 10). I have taken the laptop back to Gigantti several times and all they do is reinstall Windows. So, as a last resort, you could do that. I have everything properly backed up so, nowadays, when it crashes, I restore everything myself. I have F-secure, no problems with that.


harryc
Posts: 1112
Joined: Thu Jan 23, 2014 6:09 pm
Location: Espoo-Helsinki

Re: Gigantti guarantee and laptop repairing or solution

Post by harryc » Sat May 27, 2017 11:55 am

I have F-secure, no problems with that.
I've been asking all kinds of gurus - and they all say no advantage to F-S cf. Win Defender - except a lower amount of disposable income - I was chucking 60-70€ euro a year down the rathole. ( I DID have problems with F-S too - explained to me by F-S asiakeskuspalvelu as 'idiosyncrasies and anomalies' :( )


newborn
Posts: 28
Joined: Tue Mar 08, 2016 7:50 pm

Re: Gigantti guarantee and laptop repairing or solution

Post by newborn » Sun May 28, 2017 11:37 am

Thanks guys for your information.

I tried to restart several times and tried to start in safe mode but it seems that I cannot run my laptop in safe mode with that error.
I have taken the laptop back to Gigantti several times and all they do is reinstall Windows.
Rosamunda, did they charge you for reinstalling windows?

I will go to gigannti.


007
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Joined: Wed Sep 02, 2009 3:01 pm

Re: Gigantti guarantee and laptop repairing or solution

Post by 007 » Sun May 28, 2017 7:26 pm

Boot problems require boot disc/iso file. If you can look for solutions by googling the error code.
“Go where you are celebrated – not tolerated."
"Aina, kun opit uuden sanan, opettele samalla sen monikko!"


Rosamunda
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Joined: Fri Jan 02, 2004 12:07 am

Re: Gigantti guarantee and laptop repairing or solution

Post by Rosamunda » Sun May 28, 2017 8:34 pm

newborn wrote:
I have taken the laptop back to Gigantti several times and all they do is reinstall Windows.
Rosamunda, did they charge you for reinstalling windows?

I will go to gigannti.
My laptop was under warranty so no, no charge. It took a few days which was annoying but I live only 100m away from the nearest store so not such a big deal. But I am still having issues: they never managed to find the root cause of all my re-boot problems.


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Piet
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Location: Finland

Re: Gigantti guarantee and laptop repairing or solution

Post by Piet » Sun May 28, 2017 9:07 pm

Get a Win10 USB stick and follow this link to explain what to do with it 8) (google is sometimes your friend, if not use duckduckgo :lol: )

https://answers.microsoft.com/en-us/win ... 7af48a83f7

https://answers.microsoft.com/en-us/win ... 2a3e7ba5f8

As you can see the solutions are similar and not that difficult.

good luck
If god would give us the source code, we could change the world
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Rosamunda
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Re: Gigantti guarantee and laptop repairing or solution

Post by Rosamunda » Mon May 29, 2017 11:29 am

...and where could they get a win10 USB stick...?


newborn
Posts: 28
Joined: Tue Mar 08, 2016 7:50 pm

Re: Gigantti guarantee and laptop repairing or solution

Post by newborn » Mon May 29, 2017 7:36 pm

Thanks people.

I went to gigantti and they repaired it within 5 minutes with the help of a boot-USB (windows 10).
Now, I bought a USB (16GB) and made it a boot USB for windows 10 with the help of the following link ( click download tool now) below "Create Windows 10 installation media"

https://www.microsoft.com/en-us/softwar ... /windows10


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Beep_Boop
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Location: Niflheim, Suomi

Re: Gigantti guarantee and laptop repairing or solution

Post by Beep_Boop » Tue May 30, 2017 12:02 am

Good decision with creating the recovery USB stick. Always create a recovery USB stick!
Every f*cking application is unique.You can't measure the result of your application based on random anecdotes online. Stop being a moron!


harryc
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Joined: Thu Jan 23, 2014 6:09 pm
Location: Espoo-Helsinki

Re: Gigantti guarantee and laptop repairing or solution

Post by harryc » Tue May 30, 2017 8:58 am

I went to gigantti
Which Gigantti?


newborn
Posts: 28
Joined: Tue Mar 08, 2016 7:50 pm

Re: Gigantti guarantee and laptop repairing or solution

Post by newborn » Wed Jun 07, 2017 12:19 am

harryc wrote:
I went to gigantti
Which Gigantti?
In forum.


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