I'm new in Finland

[Imse1970]

Hey folks, I'm new in Finland. Just got my Nordea debit and registered the Nordea codes app. I was trying to use the code app to verify my identity in Posti and HSL, etc. However, none of those sites really let me in. There will be a page saying "don't have suitable agreements". I mean, the app really works. However, it seems those sites don't really accept it. Does anyone know what is the problem here? Many thanks!

[Auringon_kukka]

Hey folks, I'm new in Finland. Just got my Nordea debit and registered the Nordea codes app. I was trying to use the code app to verify my identity in Posti and HSL, etc. However, none of those sites really let me in. There will be a page saying "don't have suitable agreements". I mean, the app really works. However, it seems those sites don't really accept it. Does anyone know what is the problem here? Many thanks!

I would check with Nordea to see if the identity-verification feature has been activated on your account. If it hasn't, that would explain why you're unable to verify your identity online at Posti, etc. I had a similar experience with my bank.

Or the problem could be something else. Best to check with them.

And welcome to Finland!

[betelgeuse]

Hey folks, I'm new in Finland. Just got my Nordea debit and registered the Nordea codes app. I was trying to use the code app to verify my identity in Posti and HSL, etc. However, none of those sites really let me in. There will be a page saying "don't have suitable agreements". I mean, the app really works. However, it seems those sites don't really accept it. Does anyone know what is the problem here? Many thanks!

You need to show Nordea acceptable paperwork with your personal identity code on it. For third country nationals, this usually means the id card from Poliisi.

[SecretCode]

Have you visited Nordea in person to have your identity verified? Have you visited DVV in person to get registered with them?

The ID card from Poliisi is not mandatory - I was able to complete the above with passport and my application documents (and the Finnish person I'm living with).

[betelgeuse]

Have you visited Nordea in person to have your identity verified? Have you visited DVV in person to get registered with them?

The ID card from Poliisi is not mandatory - I was able to complete the above with passport and my application documents (and the Finnish person I'm living with).

Are you an EEA citizen?

[SecretCode]

Have you visited Nordea in person to have your identity verified? Have you visited DVV in person to get registered with them?

The ID card from Poliisi is not mandatory - I was able to complete the above with passport and my application documents (and the Finnish person I'm living with).

Are you an EEA citizen?

If the question was addressed to me, no, UK citizen (and this was all after the withdrawal).

[betelgeuse]

Have you visited Nordea in person to have your identity verified? Have you visited DVV in person to get registered with them?

The ID card from Poliisi is not mandatory - I was able to complete the above with passport and my application documents (and the Finnish person I'm living with).

Are you an EEA citizen?

If the question was addressed to me, no, UK citizen (and this was all after the withdrawal).

Hard to say why exactly they chose to accept your document but Nordea's own policy says that UK passports should not be acceptable.

"Muun Euroopan talousalueen jäsenvaltion, Sveitsin tai San Marinon viranomaisen myöntämä"

https://www.nordea.fi/Images/146-231054 ... atteet.pdf

[KenKenKen]

Nordea is really sucks.
Go for OP is better.
They always have some technical problem in the mobile app.
Which is causing function lost of reviewing your saving and transfer money.
I have asked their explanation, why they could allow such serious issue, but not even notice their clients what had happened.
The customer service has replied me that the service we are paying for is not guaranty for working 24/7.