An orders product was not supplied by K-Rauta

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Avidan
Posts: 1
Joined: Tue Jan 12, 2021 7:04 pm

An orders product was not supplied by K-Rauta

Post by Avidan » Tue Jan 12, 2021 7:21 pm

Hello,
I need an advice what to do . I orders and paid! a shower cabin from K-rauta in Oulunkylä.
twice already they did not supply me with the cabin.
first time the wrote me, answering my mail, that the order got lost and they give me a new date when the cabin was supposed to arrive.
this second date was tody and no sound from them...I have all the documents of the order and payment.

what can I do now??

thanks in advance



An orders product was not supplied by K-Rauta

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FinnGuyHelsinki
Posts: 1108
Joined: Sun Nov 08, 2009 8:52 pm

Re: An orders product was not supplied by K-Rauta

Post by FinnGuyHelsinki » Wed Jan 13, 2021 7:57 am

Avidan wrote:
Tue Jan 12, 2021 7:21 pm
Hello,
I need an advice what to do . I orders and paid! a shower cabin from K-rauta in Oulunkylä.
twice already they did not supply me with the cabin.
first time the wrote me, answering my mail, that the order got lost and they give me a new date when the cabin was supposed to arrive.
this second date was tody and no sound from them...I have all the documents of the order and payment.

what can I do now??
Contact them again, surely they have information what (if anything) happened to your order. If it turns out that they will not deliver, and if you paid with a credit card, you can ask a refund from the credit card company. Otherwise, https://www.kkv.fi/en/consumer-advice/


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