Posti - mail loses

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jack2012
Posts: 51
Joined: Sun Dec 03, 2017 12:58 pm

Posti - mail loses

Post by jack2012 » Mon Mar 05, 2018 5:55 pm

Hi,

Is it possible to take legal action on mail lost by Posti? What is good way to deal with it?

Kiitos!



Posti - mail loses

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wolf80
Posts: 435
Joined: Tue Jan 17, 2012 12:43 pm
Location: Helsinki

Re: Posti - mail loses

Post by wolf80 » Mon Mar 05, 2018 6:15 pm

jack2012 wrote:
Mon Mar 05, 2018 5:55 pm
Hi,

Is it possible to take legal action on mail lost by Posti? What is good way to deal with it?

Kiitos!
Legal action? You wanna sue Posti?? What happened, did they lose one letter or package, or does this happen on a regular basis?

Normal procedure is that you go to your nearest Posti and fill out a form. Be polite and explain your issue calmly. They will try to find your mail. Sometimes they even manage to do so. In case not and depending on the type of letter/package you might get compensation, or you might not. Got full compensation for some lost ifolor photo package myself once.


FinnGuyHelsinki
Posts: 822
Joined: Sun Nov 08, 2009 8:52 pm

Re: Posti - mail loses

Post by FinnGuyHelsinki » Tue Mar 06, 2018 8:43 am

See the compensation rules: https://www.posti.fi/private/help-and-s ... ounds.html

Anything beyond that, you're pretty much out of luck, unless the shipment was insured.


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