Passports lost in post?

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Passports lost in post?

Post by Samer2010 » Mon May 13, 2019 1:57 pm

Hi Forum,

I sent our passports and other important documents to be renewed as Express Letter via Posti to another EU country (Germany), and the tracking status is stuck since 1 May as "The consignment has left the border point", Processed by: FIHELA. I contacted Posti and they claim that the item has left Finland.

I have contacted the Deutsche Post, and the firmly and conclusively confirm that they item has never arrived to Germany (Not in the custom nor the whole country at all), and they provided me with an official statement about this.

What can I do? Both parties are very firm in their opinion. Is there any agency or organization that I could reach out to concerning this?

Please advise me on what to do!

Passports lost in post?


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