Big problem with Posti (Finnish post)!!

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Upphew
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Re: Big problem with Posti (Finnish post)!!

Post by Upphew » Fri May 08, 2020 9:30 am

tkt234 wrote:
Thu May 07, 2020 5:56 pm
s it possible to do anything against Posti that they will find this package for sure?
I'd try to work with posti if that was my package. Like try to reach their customer service.


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Re: Big problem with Posti (Finnish post)!!

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suomynona.yllatot
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Re: Big problem with Posti (Finnish post)!!

Post by suomynona.yllatot » Tue May 12, 2020 9:27 am

It is not just the Finnish posti. Overall, the quality sucks.

Here's what I do (and I don't care a rat's ass if they think I' rude): Whenever I send parcels, or deal with any of them, I try and take as much evidence as possible. Starting with the name of the person I am dealing with. Even over a phone call. And I will record the conversation.

Anyway, coming to Posti, when I sent out pages, I went in person, always addressed the worker by name, made sure that I know his name, and then ask when the package is outbound for delivery. Since I live quite close, I'll go back there right next morning, if I don't see the package has not moved.

Point being, don't trust. They might be all fair and blue-eyed, but majority suffer from being the ID-10-T5 problem.

Ask your seller to go back to the Posti and demand the package and the money back (since they have obviously paid for a service). Little you can do on your side though. Why did you not opt for cash-on-delivery?

The other thing: Pay with a credit card. You can always put a reclaim from Posti. Learn to hit where it hurts.
Yep, it is! What's the big deal?

FinnGuyHelsinki
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Re: Big problem with Posti (Finnish post)!!

Post by FinnGuyHelsinki » Tue May 12, 2020 10:28 am

Posti tracking system isn't completely reliable, especially with packages coming from abroad it's not uncommon to have several days of delay before the package is shown, even if the Posti JJ* tracking number is already known (from the sender).

FinlandGirl
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Re: Big problem with Posti (Finnish post)!!

Post by FinlandGirl » Tue May 12, 2020 10:32 am

FinnGuyHelsinki wrote:
Tue May 12, 2020 10:28 am
Posti tracking system isn't completely reliable, especially with packages coming from abroad it's not uncommon to have several days of delay before the package is shown, even if the Posti JJ* tracking number is already known (from the sender).
The parcel in question is "Item received for transport." for 2 weeks now in Espoo.

FinnGuyHelsinki
Posts: 1078
Joined: Sun Nov 08, 2009 8:52 pm

Re: Big problem with Posti (Finnish post)!!

Post by FinnGuyHelsinki » Tue May 12, 2020 11:21 am

FinlandGirl wrote:
Tue May 12, 2020 10:32 am
FinnGuyHelsinki wrote:
Tue May 12, 2020 10:28 am
Posti tracking system isn't completely reliable, especially with packages coming from abroad it's not uncommon to have several days of delay before the package is shown, even if the Posti JJ* tracking number is already known (from the sender).
The parcel in question is "Item received for transport." for 2 weeks now in Espoo.
I was making a general comment regarding the Posti tracking system and its reliability, or lack thereof.

inkku
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Joined: Wed Apr 04, 2007 8:26 pm

Re: Big problem with Posti (Finnish post)!!

Post by inkku » Thu May 14, 2020 3:52 pm

I don't understand why you continue posting on this forum. you are not in finland, neither intending to move here. you are a professional business, this forum should be for a private person. you mistake this forum as Posti's customer service.

Upphew
Posts: 10612
Joined: Tue Apr 08, 2008 10:55 pm
Location: Lappeenranta

Re: Big problem with Posti (Finnish post)!!

Post by Upphew » Thu May 14, 2020 4:45 pm

tkt234 wrote:
Thu May 14, 2020 2:33 pm
Of course seller does not like this also, he said he will not send anything with posti again
I have hard time believing that. If you need to send something there isn't that many options available. Even less if the destination is outside of Nordics.
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