Cable tv, digibox and...moving out.

Where to buy? Where can I find? How do I? Getting started.
Post Reply
Toonarmy
Posts: 2
Joined: Fri Oct 22, 2010 1:58 pm

Cable tv, digibox and...moving out.

Post by Toonarmy » Tue Mar 06, 2012 10:37 pm

Hi guys, I don't know how to solve this problem and having no time to go to Welho hq (unbelievable that they don't have any phone customer service...) I wonder if you can help me.
So the situation is this: I moved out from my apartment cause I have pipe renovation works, and I'll stay for 2 months in another apartment, not so distant from mine. I have Canal + channel package with Welho (cable tv) but when I tried to use my digibox and my smartcard in the new flat the channels are not visible and it reads "no access" as if I didn't subscribe to them. I have no experience whatsoever about cable tv (in my country I used satellite for pay tv) so I'm asking you what's the problem and if it can be solved and how.Thanks in advance for the help ;)



Cable tv, digibox and...moving out.

Sponsor:

Finland Forum Ad-O-Matic
 

User avatar
NeelaKobeyya
Posts: 10
Joined: Sun Nov 06, 2011 12:29 am
Location: Finland

Re: Cable tv, digibox and...moving out.

Post by NeelaKobeyya » Tue Mar 06, 2012 11:56 pm

Call 044 144 044 - DNA customer service. You can select the option for TV helpline.

Jukka Aho
Posts: 5237
Joined: Fri Apr 06, 2007 1:46 am
Location: Espoo, Finland

Re: Cable tv, digibox and...moving out.

Post by Jukka Aho » Wed Mar 07, 2012 12:29 am

Toonarmy wrote:Hi guys, I don't know how to solve this problem and having no time to go to Welho hq (unbelievable that they don't have any phone customer service...)
Welho is owned and operated by DNA (the mobile phone operator) these days. They do have a call center you can reach by phone:
There’s also a way to contact them via a web form.
Toonarmy wrote:So the situation is this: I moved out from my apartment cause I have pipe renovation works, and I'll stay for 2 months in another apartment, not so distant from mine. I have Canal + channel package with Welho (cable tv) but when I tried to use my digibox and my smartcard in the new flat the channels are not visible and it reads "no access" as if I didn't subscribe to them. I have no experience whatsoever about cable tv (in my country I used satellite for pay tv) so I'm asking you what's the problem and if it can be solved and how.Thanks in advance for the help ;)
DNA (Welho) is but one of the many cable TV companies operating in Finland. The housing company in charge of the apartment building where you’re currently living might subscribe to the services of another, competing cable TV company, such as Elisa... provided their distribution network is available in the area!

In that case, the subscription / viewing card you have purchased from DNA (Welho) isn’t going to work... as you would be getting your TV signal from a competitor’s network.

You should still be able to view the (13-or-so) free channels, though, but not without retuning/rescanning the channels. Different cable TV companies set up their network in different ways and they likely have the same channels available with different ID numbers and on different frequencies / DVB multiplexes.

If you’re now getting your signal from a cable TV company other than DNA (Welho), the recommended course of action is resetting the digital converter box back to its factory settings and doing a full channel rescan... This is usually your safest bet for getting everything back in working order... except for your subscriptions for the premium channels, of course, which aren’t going to work in a “foreign” cable TV company’s distribution network. (You would need to cancel your current subscription with Welho and get a new subscription and a new viewing card for the same channels from the company actually providing the signal to your apartment... if they have the same channels in their channel lineup in the first place.)

Can you get any channels at all right now? If in doubt, the housing company / manager should be able to tell you which cable TV company serves the house in question.

Also: Does your TV have a built-in digital tuner? If so, which standard? (DVB-T, DVB-C, or both?) Can you get any channels using the built-in tuner instead of the set-top box?

There’s also the possibility that the house might not be connected to cable TV at all — for example, if cable TV is not available in the area. In that case, there’s usually a communal antenna (aerial) on the roof. The housing company receives the over-the-air TV signal via the antenna and then amplifies and distributes it to the apartments, managing the distribution all by themselves. Should that be the case, the channels might be kept in the original DVB-T (terrestrial) signal format throughout the distribution chain, which means you can’t tune/decode them unless you have a TV or a set-top-box that is compatible with the DVB-T (terrestrial) standard... which is different from the DVB-C (cable) standard used in cable.

Yet another variant comes into play if the house formerly subscribed to cable but then decided to end the subscription, to save in annual costs. In such a case, they might receive terrestrial (over-the-air) channels in DVB-T format using a communal antenna and convert them to DVB-C format in their distribution system so that the tenants who formerly watched cable TV need not buy new set-top boxes or TVs.

Most new TVs in the Finnish market now have hybrid DVB-T/C tuners. This means it doesn’t matter which way you get your TV signal as long as you do a full channel rescan when changing your signal provider — and tell the TV whether it is connected to cable or an antenna. The set-top / digital converter boxes / PVRs, on the other hand, are still often only made for a single standard: either DVB-T (for receiving over-the-air terrestrial broadcasts) or DVB-C (for receiving cable TV channels).
znark

EricksonExpats
Posts: 4
Joined: Thu Jan 05, 2012 7:54 pm
Location: Tapiola Espoo
Contact:

Re: Cable tv, digibox and...moving out.

Post by EricksonExpats » Tue Mar 13, 2012 9:10 pm

This was a very thorough response. One thing that sparked my interest is my tv is from the US. When the DNA guy was here putting in the internet (bad wire in the house) he gave me an adaptor for my TV. I don't want a cable service just thought it would be nice to have some Finnish in the house from time-to-time using the free tv. I only tried a few times but no channels were found. Then I learned there was another cable that went to a satellite on the roof. That's when your response got me thinking. Do you think my US tv will still pick up signals or should I just use the tv as I do now for Netflix, Hulu and iTunes. Yes, I have VPN :-) The TV is a LG 32LK330. Thanks!

Jukka Aho
Posts: 5237
Joined: Fri Apr 06, 2007 1:46 am
Location: Espoo, Finland

Re: Cable tv, digibox and...moving out.

Post by Jukka Aho » Tue Mar 13, 2012 10:58 pm

EricksonExpats wrote:This was a very thorough response. One thing that sparked my interest is my tv is from the US. When the DNA guy was here putting in the internet (bad wire in the house) he gave me an adaptor for my TV. I don't want a cable service just thought it would be nice to have some Finnish in the house from time-to-time using the free tv. I only tried a few times but no channels were found. Then I learned there was another cable that went to a satellite on the roof. That's when your response got me thinking. Do you think my US tv will still pick up signals or should I just use the tv as I do now for Netflix, Hulu and iTunes. Yes, I have VPN :-) The TV is a LG 32LK330. Thanks!
The user manual for that model is available for download here. As would be expected from a U.S. model, the built-in tuners (NTSC/ATSC/QAM) are all intended for the North American TV standards and useless here.

But you could buy an external tuner/decoder (a digital converter box, DVB set-top box, “digibox”; there are many names for the thing!) adhering to the local standards, or even a DVR with the same capability — that is, if you’d also like to record/timeshift the local shows, instead of merely watching them live. Whichever kind of device you’re going to get, It would connect to one of the inputs (HDMI, composite, s-video, component) on your set. Instead of running the RF cable from the wall directly to the back of your TV (which is of no use in your case as the tuners in that TV are incompatible with the local TV signals), you’d run it into the set-top box and use the remote control provided with it for changing the channels.

Now, there are a couple of catches with this approach.

First of all, you need to figure out whether the house/apartment you’re living in is connected to a cable service or, alternatively, whether it has a communal antenna system. (I assume it’s an apartment building, so you’d probably want to ask about this from the maintenance guy!) If the house subscribes to cable service, you already pay for basic cable in your rent or maintenance fee, and the cable TV RF signal is available in the wall jack marked with the text “TV” in all apartments. With a communal antenna on the roof, it’s much the same thing: the over-the-air signal received with the antenna is amplified and distributed to the different apartments, and that signal would also end up to the “TV” jack of your apartment. Just like with the cable scenario, in the communal antenna scenario, too, you’re already paying for maintaining the communal antenna system. This is charged from you as part of the rent or the maintenance fee.

It is important to note the type of TV signal you get with an antenna is a bit different from the cable TV signal. Figuring out which kind of signal is actually provided to your apartment is therefore vital (when purchasing equipment) since many set-top boxes and DVRs in the market are only designed for a particular signal type — either the “cable” or the “antenna” signal — and they contain a tuner which can only tune to one or the other. The devices intended for over-the-air reception have a DVB-T (“terrestrial”) tuner, whereas the devices intended for cable reception have a DVB-C (“cable”) tuner. A DVB-T (“terrestrial”) device won’t tune into a DVB-C (“cable”) signal, and vice versa. (There are some devices which have hybrid DVB-C/T tuners, though, and they can make use of both signal types. Most of the new TVs sold in Finland are this way, but the set-top boxes and PVRs are often fixed only to a single standard.)

There’s still another catch: given the U.S. origin of your TV, whichever digital converter box (or DVR) you buy needs to have an option in the setup menu where you can set it to output its signal in the “NTSC” or 60 Hz format, which is the signal type your TV can accept. (If we are to believe the manual, your TV cannot sync down to regular European-style 50 Hz video signals, so the converter box needs to help here, converting the Finnish 50 Hz TV broadcasts to a U.S. style 60 Hz signal for your TV.) I have no idea how common this NTSC/60Hz compatibility feature actually is in the DVB set-top boxes, or in the DVRs that are generally available in Finland, but I know the specialist German DVRs sold with the “Dreambox” brand have this capability, and I recently bought a very cheap and basic, no-frills DVB-T set-top box (branded “Denver” (?)) for my parents at Clas Ohlson, and it had that option, too. (Not that I would have needed it, but there it was.)

Note that this 60 Hz / NTSC output capability is not typically mentioned in the spec sheet as it is of minor importance to the local buyers. Instead, you need to read up the manual or examine the setup menu options to find out whether the device supports this feature. Even most of the shop assistants probably cannot tell you off-hand whether some piece of equipment they sell includes such feature, but they could check it out for you if they have a floor model which is set up and ready to use.

All in all, I would recommend doing it this way:
  1. Ask the maintenance guy of your house whether you should get a DVB-T box or a DVB-C box for your apartment. They should know as they’re in charge of all “technical” aspects of the house.
  2. Decide whether you want a simple, basic set-top (digital converter) box just for watching the free channels, or a full-fledged DVR (digital video recorder) with an HDD for recording and time-shifting the shows.
  3. Make up your mind about whether you want to receive HD (high definition) channels or mere SD (standard definition) channels. The cheaper boxes will only do SD. The local broadcasters are still “experimenting” with HD — it’s not their main mode of broadcasting yet — but they do have some HD channels up, and some time in the future HD will become their main mode of broadcasting.
  4. Walk into a large home electronics chain (Expert, Musta Pörssi, Gigantti, Tekniset, Clas Ohlson, etc.) and lay out your requirements — for example, something like “Hi! I’d like to buy a basic DVB-T digibox which is not a DVR. SD quality is good enough for me; I don’t need HD channels at the moment. It needs to have a setup menu option for outputting 60 Hz NTSC compatible signal since my imported American TV can’t display 50 Hz signals.”
Note: if you buy a box which only has a SCART connector on its back, you need one of these (and suitable cables) for making the connections to your TV, as American TVs don’t come with SCART connectors (which is a French invention.) The adapters can typically be bought at the same places that sell the digital converter boxes. They’re also available in just about every home electronics store, or even in the supermarkets which have an home electronics aisle.

The final catch is that during the initial setup/tuning phase, the box likely is in the 50 Hz mode, as a factory default, and not in the 60 Hz mode as would be required by your TV. So what you might additionally need is another, 50 Hz compatible screen for carrying out the setup phase! But you could buy a cheap video capture device, instead, such as this $15 USB stick from DealExtreme, and monitor the 50 Hz picture on your PC screen during the initial setup / channel search phase.

(Who knows, with some luck, your TV set might actually support 50 Hz signals directly, as an undocumented feature. But probably not. For some reason, manufacturers often remove the 50 Hz support from the models they sell in the US market even though it’s just a software/firmware setting and supporting it would require no additional hardware or expenses. Unlike their American counterparts, modern European TV sets are all 50 Hz / 60 Hz compatible out of the box.)

• • •

Oh, if your house actually has a communal sat dish on the roof in addition to cable service or a communal antenna, you could additionally/alternatively buy a DVB-S (“satellite”) box. Those can be bought from stores which specialize in satellite viewing / dish installations. But I don’t know too much about that, and you’re not getting local (Finnish) channels that way. OK, Finnish channels are available that way, too, but only from a couple of specific operators, and you would need to subscribe to their service separately. With no such subscription, you’d still be able to watch the free European satellite channels from whatever position the dish is pointing at, but they’d mostly be German, Turkish, French, etc. channels broadcast in those languages, and have nothing to do with Finland.

• • •

It should probably be clarified that if a Finnish apartment house gets cable service at all, the entire house (all apartments) usually subscribes to the basic cable service by default, and with no possibility to individually opt out. The decision power about subscribing to the service belongs to the board of the house and the shared subscription fees are paid as part of the rent or maintenance fees. On top of that, you can individually subscribe to premium channel packages of your own choice.

If there’s no cable, then they typically have a communal antenna shared by all the apartments.

Some houses (such as yours?) have a communal (shared) sat dish, in addition to the communal (shared) antenna. Sometimes these systems are set up to receive only a handful of sat channels on behalf of the tenants. The channels are converted to “normal” channels, either in DVB-T or DVB-C format, and distributed in the house RF cabling, in which case you don’t need to buy a separate sat receiver in order to watch them. Another way of implementing a communal sat dish is a system where you get the signal straight from the dish to a third jack on the wall. This arrangement enables receiving a much larger number of channels (European FTA channels with diverse languages) but it also requires you to purchase a sat receiver (a receiver/decoder box adhering to the DVB-S / DVB-S2 standard) on your own.
znark

abhisriv
Posts: 5
Joined: Thu Feb 20, 2014 8:52 pm

Re: Cable tv, digibox and...moving out.

Post by abhisriv » Thu Jun 19, 2014 3:18 pm

Very good response!

I have moved from India and I have got my Sony TV having model no Sony KLV-40NX500.
DVB-T, DVB-C both available as well as SCART Connector having Analog TV tuner.

Now I am struggling to get a signal as I have connected the cable to the TV and tried to scan but no success. Can you please help what else should I be doing, I am asking because you seems to be really knowledgeable person.

Regards,

Jukka Aho
Posts: 5237
Joined: Fri Apr 06, 2007 1:46 am
Location: Espoo, Finland

Re: Cable tv, digibox and...moving out.

Post by Jukka Aho » Mon Jun 23, 2014 2:15 am

abhisriv wrote:I have moved from India and I have got my Sony TV having model no Sony KLV-40NX500.
DVB-T, DVB-C both available as well as SCART Connector having Analog TV tuner.

Now I am struggling to get a signal as I have connected the cable to the TV and tried to scan but no success. Can you please help what else should I be doing,
It would seem likely that your TV does not feature a DVB tuner. The user manual for the KLV-40NX500 makes no mention of DVB support in the technical specifications.

You would probably want to buy an external DVB receiver/decoder (“digibox”) for it — preferably one with HD capability and an HDMI connector so you will get the best possible image quality.

Make sure you’re getting a device that has the proper kind of tuner for your home. If you’re living in a house which has cable TV, buy a digibox which has a DVB-C tuner. If you’re living in a house that gets the signal via an antenna, buy one which has a DVB-T2 tuner.

You may also want to consider purchasing an HDD recorder for recording shows and viewing them later. If you buy one of those, you will not need a separate digibox — you can use the recorder also for live viewing.

See here for some examples. The cheaper devices can only be used for live viewing while the more expensive and advanced ones can also be used for recording shows.
znark

SergeiCh
Posts: 1
Joined: Tue Aug 12, 2014 7:19 pm

Re: Cable tv, digibox and...moving out.

Post by SergeiCh » Tue Aug 12, 2014 7:28 pm

Finland moved to DVB-T2 standard (see http://www.digitaltveurope.net/22396/fi ... migration/).
The Finnish government has given telco DNA and DTT broadcaster Digita permission to offer services using the DVB-T2 standard, with the latter permitted to migrate for former DVB-H service to the new standard.
This standard is not compatible with DVB-T. Probably, this is the reason.

PArtu
Posts: 1
Joined: Tue Sep 30, 2014 10:27 pm

Re: Cable tv, digibox and...moving out.

Post by PArtu » Tue Sep 30, 2014 10:38 pm

Hi, I'm planning to bring my SAMSUNG UE40H6400 which I bought outside Finland (Poland) it has DTV Tune: DVB-T / C
Does it mean that I will be able to watch finish programs without digibox?
Thank you in advance.
Artur

Jukka Aho
Posts: 5237
Joined: Fri Apr 06, 2007 1:46 am
Location: Espoo, Finland

Re: Cable tv, digibox and...moving out.

Post by Jukka Aho » Fri Oct 10, 2014 10:55 pm

PArtu wrote:Hi, I'm planning to bring my SAMSUNG UE40H6400 which I bought outside Finland (Poland) it has DTV Tune: DVB-T / C
Does it mean that I will be able to watch finish programs without digibox?
If the manual specifically lists both “DVB-T” and “DVB-C” as supported signal types, using it in Finland sounds possible, at least.

If you reset the TV back to factory settings and go through the initial setup again, does it let you select “Finland” as the current area/country/location? If so, I guess it should work here, then.

According to user manuals found on Internet, you can restore the factory settings on a modern Samsung TV by choosing SupportSelf DiagnosisReset and entering the PIN ‘0000’.

Finnish terrestrial SD channels are broadcast using the older DVB-T signaling.
Finnish terrestrial HD channels are broadcast using the newer, more efficient DVB-T2 signaling.
Finnish cable channels employ DVB-C signaling for both SD and HD content.

Subscription-based premium channels require purchasing a Conax CAM and a viewing card.
(DVB-capable TVs usually feature a Common Interface slot for a CAM, sometimes mislabeled as ‘PCMCIA’.)

If in doubt, you will find a list of locally tested (certified to be compatible) devices for both terrestrial and cable reception here.
znark


Post Reply