Regarding a parcel

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Manu1991
Posts: 32
Joined: Tue Sep 29, 2020 11:20 am

Regarding a parcel

Post by Manu1991 » Wed Dec 02, 2020 7:00 pm

Hi...

I ordered something from Aliexpress. On 18th of November parcel delivered to the destination(Finland)
Since then, the location in tracking has not changed.
( arrived at Finland facility: this is what I am seeing constantly while tracking)

Where should I contact for this.? Item has not been registered at posti yet.


Any help would be appreciated.

Thanks and regards,

Manu



Regarding a parcel

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tavastia
Posts: 512
Joined: Tue Mar 08, 2016 1:54 pm

Re: Regarding a parcel

Post by tavastia » Thu Dec 03, 2020 4:44 am

Did you check the delivery estimate of the the product? Used to be like 30 days before Corona time. Now with way less flights around could be even longer.

Manu1991
Posts: 32
Joined: Tue Sep 29, 2020 11:20 am

Re: Regarding a parcel

Post by Manu1991 » Thu Dec 03, 2020 6:13 am

Yes. Time limit has already exceeded. The item is still at Finland airport since 18/11/2020.

I Ordered a few more things along with this one. They have been delivered to me. But this one has stuck somewhere. I do not know what to do.

tavastia
Posts: 512
Joined: Tue Mar 08, 2016 1:54 pm

Re: Regarding a parcel

Post by tavastia » Thu Dec 03, 2020 9:55 am

Ohh. Then is kept by customs. Normally, is possible to pay possible custom tax online but you shall get some notification.
Try to contact them and ask about the situation.

Manu1991
Posts: 32
Joined: Tue Sep 29, 2020 11:20 am

Re: Regarding a parcel

Post by Manu1991 » Thu Dec 03, 2020 12:09 pm

Where to contact them?

tavastia
Posts: 512
Joined: Tue Mar 08, 2016 1:54 pm

Re: Regarding a parcel

Post by tavastia » Fri Dec 04, 2020 7:26 am

Check their web site. Normally, you shall get a notification that good have arrived and pay the possible tax online and they will be released to Posti.

https://tulli.fi/en/private-persons/ord ... ods-online

msatt
Posts: 5
Joined: Sun Dec 06, 2020 9:37 am

Re: Regarding a parcel

Post by msatt » Sun Dec 06, 2020 9:39 am

I ordered a package to Estonia from Finland and package has not moved after 30 November
https://www.posti.fi/fi/seuranta#/lahet ... 0044682848

I never had this kind of problem before, always with 1 or 2 days after pacakge being sent to Estonia I have received it.
What to do now? Where is this package?

tavastia
Posts: 512
Joined: Tue Mar 08, 2016 1:54 pm

Re: Regarding a parcel

Post by tavastia » Sun Dec 06, 2020 11:01 am

Try to track it with the same come to Estonian post. It was last in Helsinki logistics center.

msatt
Posts: 5
Joined: Sun Dec 06, 2020 9:37 am

Re: Regarding a parcel

Post by msatt » Sun Dec 06, 2020 12:02 pm

tavastia wrote:
Sun Dec 06, 2020 11:01 am
Try to track it with the same come to Estonian post. It was last in Helsinki logistics center.
Tried and does not show anything on Estonian Smartpost website

NukkuMatti
Posts: 54
Joined: Fri Nov 20, 2015 9:51 pm

Re: Regarding a parcel

Post by NukkuMatti » Sun Dec 06, 2020 11:58 pm

I ordered a USB charger socket for in the car (panel mount) on ebay at 29 August, it arrived in Helsinki (according to the tracking info) at 14 October, I found it in the Post box last Thursday. :wink:

So just be patient a little longer,... and if the delivery window (according to aliexpress) has passed, claim your money back.

Good luck, stay safe

riku2
Posts: 940
Joined: Tue Jul 08, 2008 10:13 pm

Re: Regarding a parcel

Post by riku2 » Mon Dec 07, 2020 8:59 pm

I find the tracking information not that reliable, even "arrived in destination country" might not be correct. and sometimes it leaves one country and arrives in the destination country exactly three hours later - this seems to be a timezone issue and I don't think it will have actually moved anywhere.

18th November is not that long ago, I wish my parcels would arrive in three weeks. At least a month is normal if not six weeks or two months.

msatt
Posts: 5
Joined: Sun Dec 06, 2020 9:37 am

Re: Regarding a parcel

Post by msatt » Thu Dec 10, 2020 11:52 pm

My parcel was sent to Germany and now will come to Estonia probably next week.
Some kind of mixup with parcels or just bad and tired people working at posti?
That is not good!

clark.hogg
Posts: 2
Joined: Mon Dec 07, 2020 11:15 pm

Re: Regarding a parcel

Post by clark.hogg » Fri Dec 11, 2020 10:08 am

I have been living in Germany for some years, and I can tell you that is very very annoying when you are living on the second floor, the delivery guy tell you from the intercom that your package just arrived and... you keep waiting for it but, the guy will never go upstairs... you have to go to take it.... :( :(

And that is not my worse case, we have a friend living on a 4 floor, and they just left the package on the closest DHL from her house.... so I would say yes, they are a bit "tired"

msatt
Posts: 5
Joined: Sun Dec 06, 2020 9:37 am

Re: Regarding a parcel

Post by msatt » Sat Dec 19, 2020 9:58 am

I have still not received my package that was sent to Augsburg, Germany by some Posti worker mistake! I will make sure I add a negative review for Posti about this problem in Posti Trustpilot page

msatt
Posts: 5
Joined: Sun Dec 06, 2020 9:37 am

Re: Regarding a parcel

Post by msatt » Tue Dec 22, 2020 9:26 pm

I received package to Estonia today!! And received it also! Thank god it is all over now


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