Be carefull when you order from Suomi Soffa

[Jazqas]

Legally is OK to cancell something that was not delivered. I don't see why not.And even more if is from their stock.

And according to others, they are legally allowed to charge you for canceling a contract with them (even though you didn't sign something, it is still a contract).

My question still stands, why did you cancel?

Jazqas.

[eyeonyou]

Yes and I offered them 100 euros compensation but they didn't accept it.
According with the law the compensation should be for the actual costs incurred to the seller. I think even 20 euros should be enough according with the law. They worked half hour with the papers.

[sammy]

Yes and I offered them 100 euros compensation but they didn't accept it.
According with the law the compensation should be for the actual costs incurred to the seller. I think even 20 euros should be enough according with the law. They worked half hour with the papers.

...but WHY did you cancel your order?

Sorry to say this, but if we leave all legal issues etc aside, the view I'm getting from all this is that you are somehow trying to blame the shop for your own hasty decision...

Or do you perhaps sell sofas yourself in some other establishment?

[henryh]

I don't get it

Did you pay a deposit? If not, there is no sensible way for them to try to get you to pay for a cancellation

??

Then you tell they are going to deliver it to you and you have a big smile on your post that you're happy

??

What's this all about anyhow?

If someone makes a hasty decision and changes their mind and causes no harm then no foul. So I am certainly for fairness and reasonableness in the whole thing. If you ordered a stock item and then cacelled, there really should be no costs.

But in any case you are not making too much sense in etrms of my 2 questions above.

[Jazqas]

If you ordered a stock item and then cacelled, there really should be no costs.

They worked half hour with the papers.

Not counting the time they spent with you showing you different options.
Don't worry about the paperwork that ordered the sofa to come out of the warehouse and get cleaned up ready for delivery.
And the person that walked in after you and wanted the same thing and was told they couldn't have it because it was sold.

Also did you order it on some kind of hire-purchase finance arrangement? There are extra costs associated with that too.

So why did you cancel, and did you bargain, did you shop around first?

Jazqas' lesson for everyone. When spending more than you earn in a day, think about it for at least a day. Don't buy after half an hour, get a quote instead.

Jazqas.

[henryh]

Not counting the time they spent with you showing you different options.
Don't worry about the paperwork that ordered the sofa to come out of the warehouse and get cleaned up ready for delivery.
And the person that walked in after you and wanted the same thing and was told they couldn't have it because it was sold.

Hold on here please. Those things are just the normal part of the cost of doing business.

I'm selling things which are roughly 500-1500 Euro - and require one hell of a lot of demonstration, explanation, technical expertise, experience, etc. There is usually 1-2 hours of this - and about 1 person in 10 buys.

Many say they would like the stuff and please reserve for them and they will be in Monday to pick up. Monday comes and they say they got some sudden dental expenses, their wife says no, they decided to take a holiday in Spain instead, etc.

I sure can't send them a bill for 'wasted time'

And I can't even think I could have sold it to someone else as usually there is enough in stock. If there really is only 1, and I think I really might sell it otherwise in that time, and the atmosphere is right , I might ask for some 50-100 euro deposit.

But other than that or a custom manufacture, one just have to take their chances when selling. Everything is not a sure deal.

But this guy still doesn't say if he paid a deposit or why he has a 'smile' in his post about now getting delivery.

[sammy]

Many say they would like the stuff and please reserve for them and they will be in Monday to pick up. Monday comes and they say they got some sudden dental expenses...

I agree with you there on the deposit comment. If the customer only reserves the product (and does not actually order = agree to buy it), then it's a different thing from if the customer actually buys the product / makes an agreement to buy (and the item is not defective).

At the cd shop I worked at, occasionally a customer would ask whether we'd keep some items for him/her "under the counter" for a few days, he/she would purchase them a bit later. This could also include us ordering the items from an overseas supplier first. Then he/she never came back, or just did not wish to buy them anymore. That sucked (just a bit) from a shopkeeper's point of view, but was part and parcel of the service & trade*. There was no talk of compensation - we'd just pop the ex-reserved cds to the shop shelves for other customers to buy But definitely, if an item was actually purchased or ordered (i.e. bought via the on-line shop), we would not give money back unless the product was faulty... the 'sealed gift' policy was also possible... the gist was, NOT LIKING the product was not reason enough to one's money back. Exchanging the (unused!) product for a gift voucher for the original sum was more or less the only alternative for the customer.

*) actually there were one or two individual cases when a customer would regularly cancel all reservations. Those guys were easy to spot and we just put a stop to such shilly-shallying by remarking in a friendly manner that we'd had enough of "no deal" situations. This did not affect the "reservations are okay" policy towards other customers, only these few problematic ones.

[henryh]

At the CD shop

btw - what's a 'CD shop?'

[Jazqas]

Hold on here please. Those things are just the normal part of the cost of doing business.

Glad you agree that they are costs incurred by the customer.
I know that any company should cancel an order such as this with no penalty, unless there are good reasons for them not to.
Has our friend been there and done the same thing 5-6 times? Did he spot the same thing somewhere else cheaper and start insulting them for ripping him off? These sort of things can make the company start to look at the letter of the law, rather than the spirit...

Also, it just occurred to me, if the item was in stock (as stated) why did it take a week or so for them to say it was ready for delivery? Methinks someone might be telling tales....

Jazqas.

[Hank W.]

Yes well "this is Finland".

You buy something, it is yours.

If you want to return stuff, move to America.

[rinso]

Has our friend been there and done the same thing 5-6 times? Did he spot the same thing somewhere else cheaper and start insulting them for ripping him off? These sort of things can make the company start to look at the letter of the law, rather than the spirit...

Also, it just occurred to me, if the item was in stock (as stated) why did it take a week or so for them to say it was ready for delivery? Methinks someone might be telling tales....

Indeed, we are hearing only one side of the story. (and a rather incoherent, not supplying details). When companies make a habit of pissing off their clients, they will not stay in business very long.

[raamv]

Stockmanns and Verkkokauppa have a no questions asked return policy

I believe that goods have to be unused

Not that I believe... I have returned items after using it and not liking it... at both places..
In one instance after 1 year of use.

[Hank W.]

[ When companies make a habit of pissing off their clients, they will not stay in business very long.

Except in Finland where there is one place selling the stuff...
*customer is king* only when you have options

[sammy]

At the CD shop

btw - what's a 'CD shop?'

That be a place where one may buy music cd's. Okay I might/should have written "music shop", so as not to make anyone erroneously believe I was referring to a Camel Dung shop

[eyeonyou]

It wasn't an happy smile, I'm not use with all those images on forum. It was just a smile that I have it when serious people are playing kindergarten games. You look at them and you can't be totally nervous and either sure on what they are doing.
The reason for what I cancel the order it doesn't matter at all now for me. I can say whatever reason you will like, but it is our right to cancel an order same as is our right to quit a permanent job even if the employer spent a lot of money on us for example.
And tell me one person who never cancel an order or returned an product.
At verkkokauppa for example you may cancel online, on phone or at shop as many time you want an undelivered order. This is part of the business. You try to get as many clients but you can't force them to buy.