Teamviewer? Fixing mum's PC in the UK, remote

[Rosamunda]

It would have been this series: http://www.bbc.co.uk/programmes/b0656f2d/episodes/guide

Yes. Episode 2 of 5 : Being Your Own Boss, about 15 minutes in.
http://www.bbc.co.uk/programmes/b064ww0s

(Useful article actually, I might use it with my students! Thanks.)

[Jukka Aho]

She seems to understand me very well (and I use VOIP) so I think the problem is more to do with accents and some people just not being able to accommodate their speech and their language content for the listener.

It might also have something to do with the pitch of the speaker's voice. Hearing loss often hits the ability to discern certain frequencies harder than the others. People whose voice just naturally happens to fall in the affected frequency range may sound like they were mumbling or speaking in a particularly unclear way.

[Rosamunda]

True. If it gets any worse, I might test a phone with a loop. But last time I took her to the cinema (with a loop) she took out her hearing aid half way through!