firsat of all I'll explain why I'm not posting it in Tea&Sympathy. Cuz I don't want to just rant. I'd like to hear your guys'n'gals' suggestions.
My internet provider is a smal, sort of a "family ran" company. Which is cute and all that and the question might be who cares who you are as long as your internet works. Well, true. But...
Most of the time I need nothing from them. My automatic monthly payment goes to them and I'm using my internet. But sometimes I do need some things from them and that's when it gets painful...
Ok, their Tech.Support/Customer service is just a cell phone number available 5 hours a day, 5 days a week. That's fine, I understand they are small company...
But why - if you'll manage to get someone answering the phone - things DON''T GET DONE???
Sometimes I had to face it when something "broke" in my internet and it took me a few days of trying to reach, asking to fix, seeing it’s not been fixed and then calling again. Sometimes. Not a big deal, really, although annoying.
Now I'm terribly frustrated.
I wanted to get certain things in my computer that requires speed 2MB. Unforunately, I lost my copy of the contract so I wasn't sure what my speed was. So, I called/SMS'd my internet provider asking to look up my contract and get back to me telling what the speed is. As well as send copy of my contract to my address.
It took me TWO WEEKS! Of caling, SMS'ing, reminding, calling, reminding, trying to reach and caling again. So, finally they did call me telling that my contract speed is 1MB. The copy hasn't been sent though I'm guessing. It's been already 4 weeks since I started trying to get it...
Now, 2 weeks ago I called them again and made a request to upgrade my speed to 2MB and mail me the new contract. This time I was smarter (I thought) and asked when it will be done. "Next week" they said. Ok, so the "next week" is "last week" by now, and STILL NOTHING! Yesterday I called them expressing being unhappy with that and explaining that I'm lusin money paing for that product subscription that requires 2MB and that I can't use cuz the internet people didn't keep they promise.
The guy on the phone seemes embarrassed and said "ok, ok, I'l doi it myself then, this afternoon!"
Needless to say - nothing happened.
The question is: now what?
I'm terribly annoyed, frustrated, angry. But I don't know what to do!!
I would've long dropped this service and gotten another one but other are either unavailable in my area or offer only very high speed, expensive packages, that I don't need.
P.S. I've faced same problems with my condo's plumbers (gave up after 3 tries and now live with permanent leakage), furniture/ appliance deliveries and post delivery.
