computer help needed

richard berman · Post by **richard berman** » Sun Apr 12, 2009 8:43 am

hello i need some help with my lap top , it will not load anything up . I tried to ran the anti virus prog to scan the computer but that will not even work . I can turn it on get to my screen saver but that is about it . I cannot get into any of my files or get onto the internet . Please help the computer is less then 3 years old and is an Hp . Cheers

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kimster46 · Post by **kimster46** » Sun Apr 12, 2009 10:38 am

Since your anti virus is not working as expected , you could try system restore ( I assume Ur computer is XP

)

If some of your recent software installation screwed up your computer , you can always restore to a previous working state using system restore and is very simple to do . ( by default system restore is enabled in XP computers , and it creates restore points , whenever new application is installed)

To open the System Restore, go to your System Tools group under Accessories in your Programs menu. Then click on the System Restore action. A screen similar to one below will appear.

.

At this point you should select a restore point that you would like to restore. If a particular day has any restore points created on it the date will be in bold.
Once u done , computer shutdown and reboot .

If system restore utility didn't work for you in Normal mode , you need to do the same in Safe mode .When you log in in safe mode , it always ask about system restore.

some info here http://www.microsoft.com/windowsxp/usin ... may19.mspx

richard berman · Post by **richard berman** » Sun Apr 12, 2009 12:07 pm

Thanks that is what I have now done and the computer now seems to be working fine, do you think I should now re set the computer to factory settings??

cheers

Upphew · Post by **Upphew** » Sun Apr 12, 2009 2:24 pm

richard berman wrote:the computer now seems to be working fine, do you think I should now re set the computer to factory settings??

If it ain't broken, don't fix it.

I'd recommend to take backups of photos etc. in case you must reset to factory settings (as in format and reinstall windows).

richard berman · Post by **richard berman** » Sun Apr 12, 2009 2:33 pm

Ok cheers

kimster46 · Post by **kimster46** » Sun Apr 12, 2009 2:40 pm

Resetting to factory settings is really not needed in this case. I think you just need to update your anti virus software and do a full scan.
Normally resetting to factory settings only needed , when your problems can't be solved with system restore or you can't access system restore

Even if you reset to factory settings , i think you wont loss any data you already have , it is like you install windows on top of current installation.
Like Upphew mentioned , you better take backup , if you really going to do a a reset , it is windows and you never know .

raamv · Post by **raamv** » Mon Apr 13, 2009 12:57 am

Looks like a conficker infect....or an accessories Driver failure..
so a system restore will help!!

Upphew · Post by **Upphew** » Mon Apr 13, 2009 11:34 am

kimster46 wrote:Even if you reset to factory settings , i think you wont loss any data you already have , it is like you install windows on top of current installation.

At least with Acer, first part of restoring to factory defaults is format...

kimster46 · Post by **kimster46** » Mon Apr 13, 2009 12:13 pm

Yes . I think my assumption is wrong in some cases.

Factory Image Restore = reformat hard drive and restore system software to factory condition
Some vendors provide the option to skip 'reformat hard drive' step.

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