Nordea netbank help

goodquestion · Post by **goodquestion** » Wed Oct 28, 2009 11:37 pm

Hi everyone,

We have our access codes, but for the life of use, we cannot locate our "User ID" to log into netbank. Does anyone remember where the User ID is written on? A plastic card, or just a letter from Nordea? We're in Canada, so we can't just go to a Nordea branch at the moment

Any help appreciated.

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Jukka Aho · Post by **Jukka Aho** » Wed Oct 28, 2009 11:50 pm

goodquestion wrote:We have our access codes, but for the life of use, we cannot locate our "User ID" to log into netbank. Does anyone remember where the User ID is written on? A plastic card, or just a letter from Nordea? We're in Canada, so we can't just go to a Nordea branch at the moment :(

It’s the 7-digit (?) customer ID number on your copy of the Internet banking contract you signed with them.

Or at least that’s the way it used to be eons ago...

brengun · Post by **brengun** » Thu Oct 29, 2009 1:42 am

yip, Jukka,s right,again! You will need to contact nordea for a copy.

maxxfi · Post by **maxxfi** » Thu Oct 29, 2009 7:18 pm

I can't say for a Nordea card, but just this morning I noticed that my Sampo bank card
has on the back side written the 'net ID'. After years I used it by remembering by heart

goodquestion · Post by **goodquestion** » Fri Oct 30, 2009 6:05 pm

Many thanks, yes, but we have misplaced the contract!

Oh well, we will sort it out somehow.

sinikettu · Post by **sinikettu** » Sat Oct 31, 2009 10:04 am

From Nordea web site;
If you lose your access codes

* Call Nordea Customer Service from abroad dial +358 20 333.

longgo · Post by **longgo** » Thu Nov 05, 2009 12:17 pm

The ID is right after the name of Your contract. I'm pretty sure if You call them on the service line , You can explain what is Your problem, and with the name, card , and all documents that You still keep they will give You advice, but still think that by phone they will not give You the ID..

agroot · Post by **agroot** » Tue Oct 11, 2022 9:13 pm

Has this been changed? I opened an account and there is no mention about NetBank user id in dozens of papers... still waiting 2 weeks after receiving the first letter.

heretostay · Post by **heretostay** » Tue Oct 11, 2022 9:58 pm

agroot wrote: ↑
Tue Oct 11, 2022 9:13 pm
Has this been changed? I opened an account and there is no mention about NetBank user id in dozens of papers... still waiting 2 weeks after receiving the first letter.

Did you ask for online banking when you opened the account? It isn't necessarily automatically given if you don't specifically request it. You should have signed an online banking agreement if they gave you netbank access. Check the papers you have. If it isn't there then contact Nordea to ask if you have online banking and if not how to get it.

agroot · Post by **agroot** » Wed Oct 12, 2022 3:59 pm

Yes I can see the "Nordea Netbank" option is checked, but there is no mention about an user id.

jenkkipoika · Post by **jenkkipoika** » Wed Oct 12, 2022 4:28 pm

agroot wrote: ↑
Tue Oct 11, 2022 9:13 pm
Has this been changed? I opened an account and there is no mention about NetBank user id in dozens of papers... still waiting 2 weeks after receiving the first letter.

Opened an account a few months ago. Took about two more weeks after the first letters arrived before the separate NetBank info with user id arrived.

agroot · Post by **agroot** » Thu Oct 13, 2022 12:00 am

jenkkipoika wrote: ↑
Wed Oct 12, 2022 4:28 pm
Opened an account a few months ago. Took about two more weeks after the first letters arrived before the separate NetBank info with user id arrived.

Okay now I finally understand - it's in its own letter not buried deep somewhere else, thanks!

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