Job Title : Helpdesk Support Analyst
Location : Helsinki, Finland
Job Type : Permanent
Knowledge, Skills & Experience :
Language: Native Finnish Speaker
3-4 yrs of University education post High school (B.Sc. or Diploma)
Good to have 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS
1-3 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks
Phone support experience is a Must have
Technical helpdesk or technical call centre experience is necessary
Disciplined, systematic problem solving skills required
Hands-on work experience with the following:
Windows Operating systems
Clients : Windows 7,Windows XP, Windows 2000,
Servers: Windows 2000, Windows 2003
Remote desktop connectivity applications like Tivoli, Bomgar, Remote Assistance, etc
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
Internet browsers (e.g. Explorer, Netscape, Firefox)
Global Access Management
VPN and remote dial-in users
Support for laptop, desktops, and printers
Others: Adobe Acrobat and other common desktop applications used in office environment.
Please send the applications to ravikanth@avanceservices.co.uk. Feel free to call me on +44 2071770031 Ext:537 for any information about the role.