Nordea gave you internet banking (Netbank/verkkopankki) but not online ID (tupas). You have to specifically ask for it from the bank. Go to the bank and ask for online ID and explain that online banking is working, but you cannot login to Vero. They'll know exactly how to fix it.mugetsu wrote:I have the same problem.
Help!
Getting tupas is only a matter of having the right documents. For non Europeans the easiest way to go about it is to get the id card for foreigners from the Police.tavastia wrote:Is not easy to get that one. Especially if you don't have long history with Nordea...
This hasn't been my experience nor any non-EU person I know, despite having this ID, and having jobs, and getting salary to the bank account. Nordea just makes it very difficult for you, each employee tells you something different (come back after 3 months, maybe 6 months, after you get permanent residence, you need EU passport, and several other different things they throw at you), emailing their HQ doesn't help, emailing their Ombudsman doesn't help (https://www.nordea.fi/en/about-nordea/a ... dsman.html). Once in a blue moon you'll hear someone got it with no issues, but it's very rare.betelgeuse wrote:For non Europeans the easiest way to go about it is to get the id card for foreigners from the Police.
http://poliisi.fi/identity_card
I think you are talking about getting online banking in the first place and not about adding tupas to existing online banking access (the topic of this thread). I was talking about the latter. My most recent experience was for a new employee that while it takes a while to get the online banking access otherwise the process worked even if somewhat bureaucratic.Beep_Boop wrote: This hasn't been my experience nor any non-EU person I know, despite having this ID, and having jobs, and getting salary to the bank account. Nordea just makes it very difficult for you, each employee tells you something different (come back after 3 months, maybe 6 months, after you get permanent residence, you need EU passport, and several other different things they throw at you), emailing their HQ doesn't help, emailing their Ombudsman doesn't help (https://www.nordea.fi/en/about-nordea/a ... dsman.html). Once in a blue moon you'll hear someone got it with no issues, but it's very rare.
Well for a long time Danske was your only other choice for banking in English. OP is probably there now. Don't know about others.Beep_Boop wrote: I know I know, you'll suggest some legal action that can be taken, but most people don't want to go into that with a bank. Most people just switch to a different bank. Or that consumer/equality ombudsman has ruled something, but doesn't affect anything in Nordea's process.
I'm talking about tupas - I specifically mentioned tupas in my comment. If I wanted to talk about regular online banking, I'd have said that. In fact, if you look at my previous comment before that one, you'll see that I made the distinction.betelgeuse wrote:I think you are talking about getting online banking in the first place and not about adding tupas to existing online banking access (the topic of this thread).
I also mentioned how in some rare occasions in works for no reasons at all. If your employee is non-EU, then congratulate him on being one of the very lucky ones who manage to get tupas with Nordea in the ease you're describing.betelgeuse wrote:My most recent experience was for a new employee that while it takes a while to get the online banking access otherwise the process worked even if somewhat bureaucratic.
I'm not talking about English. I'm specifically talking about access to tupas. Nordea makes the process very difficult and it takes months of back and forth with them.betelgeuse wrote:Well for a long time Danske was your only other choice for banking in English. OP is probably there now. Don't know about others.
It's not legit.JK_Ironak wrote:They told me I need to give them extract from the population register (I did show it to them when I opened my account) and an ID issued by the Finnish authorities... Is the finnish ID requirement legit, or are they just being a**holes?
http://www.finlex.fi/fi/laki/ajantasa/2 ... 0617#L3P17Ensitunnistamisessa, joka perustuu yksinomaan viranomaisen myöntämään henkilöllisyyttä osoittavaan asiakirjaan, hyväksyttäviä asiakirjoja ovat voimassa oleva Euroopan talousalueen jäsenvaltion, Sveitsin tai San Marinon viranomaisen myöntämä passi tai henkilökortti. Halutessaan tunnistusvälineen tarjoaja voi käyttää henkilöllisyyden varmentamisessa myös muun valtion viranomaisen myöntämää voimassa olevaa passia
Contact Nordea. If they don't sort it out for you, and you really want tupas, then switch to another bank.lkpro91 wrote:What should I do then?
