How to return tablet to amazon germany

livingthing · Post by **livingthing** » Tue Feb 25, 2014 2:25 pm

Hi,

I recently bought a tablet from Amazon germany but it had some fault. I resend it to them by using post service. But today I got the device back and they said that since it had a battery it could not be transported to germany. Now, my question is
1 : How can i send it to germany so that they can send me a replacment
2 : What about the money the posti charged me for sending it to germany(around 20 euros).
BTW : Before this tablet I have also send one more tablet to germany and it went there succesfully i.e no complains from posti.

Thanks

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riku2 · Post by **riku2** » Tue Feb 25, 2014 3:25 pm

how did they know there was a tablet inside? did they x-ray the box?

the problem is lithium batteries and if they use air delivery them there are issues with lithium batteries (the worry they will catch fire and the automatic fire control system in the hold cannot put out that kind of fire). I had the same problem ordering a UPS from amazon uk (not that amazon could work out the why the package was being returned to them to start with). Ironically the UPS has lead acid batteries and not lithium ones, but a lithium sticker on the outside.

Oombongo · Post by **Oombongo** » Tue Feb 25, 2014 3:34 pm

I ordered Nexus 7 and Nexus 5 from Amazon.de. Both of them have irreplaceable batteries. While they were delivered by UPS, the guy from posti bought it at my home.
Not sure why won't it work the other way around. Someone in posti being grumpy? Was the battery of your tablet at 0%?

livingthing · Post by **livingthing** » Tue Feb 25, 2014 3:46 pm

No, it wasnt at 0%. Will call them to ask if that matters because I really want to send it.

riku2 · Post by **riku2** » Tue Feb 25, 2014 5:05 pm

Finnish post seem to enforce the rules differently to the international rules about them

http://www.itella.fi/liitteet/palvelutj ... teries.pdf

NOTICE: Until further notice, batteries, or equipment containing batteries, or equipment packed with
batteries, cannot be transported as airmail from or in Finland even though the unit will not need any
markings or transport documents. This is to be observed in international traffic and long domestic
distances. It is possible that equipment containing batteries may be accepted for airmail. A Civil Aviation
Authority approval is required. We will inform any changes regarding this.
For more details, please contact customer service
Consumers p. 0200 71000, asiakaspalvelu@posti.fi, Business p. 0200 77000, asiakaspalvelu@itella.com

Upphew · Post by **Upphew** » Tue Feb 25, 2014 9:07 pm

Itella doesn't have cargo planes and not enough parcels to abroad for get one. Regular passenger planes are stricter with those rules.

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