Tried to reach Stockmann Vaihde today - 09-1211
15 min wait Finnish - no answer - 15 min English - answered (already 'wow')
Recorded message said something about 'asiakaspalvelu' - so when they answered I asked if it was 'vaihde' - they said no - that had been ripped out - and all department phones throughout Finland ripped out - this 1211 now handles ALL questions from Washing Machines to Boots!! But they can still connect to Herkku Info.
Total catastrophe - IMO
Stockmann - Falling Apart?
Re: Stockmann - Falling Apart?
The ironic thing here is that Stockmann hired people for their 'departments' of often on the basis of product knowledge - and did good training. And this was one of the real Stockmann strengths.
Such personal knowledge is a main reason for buying B%M if the seller keeps prices lower, same, close to net pricing - for Stockmann to be disbanding the source of product knowledge (cutting contact to these people) is another step to the suicide I think they are trying to commit. Their 'front office' sure looks bad.
Such personal knowledge is a main reason for buying B%M if the seller keeps prices lower, same, close to net pricing - for Stockmann to be disbanding the source of product knowledge (cutting contact to these people) is another step to the suicide I think they are trying to commit. Their 'front office' sure looks bad.