Elisa (my cable company) wow is my blood pressure up up and did I say up.. They show 1000 channels. And no Im not in NY so I get about 100 lol.. They did an upgrade. All of those channels that u don't get were put back.. Called them to get my favorite list back. They had no clue.. So I called there hotline (in Finland u pay for help, 3-4 dollars a minute SICK) The man gave me 2 wrong answers online and then 2 wrong in emails!! So I went to the cable store and they told me that the company and they said they messed up the upgrade- 100s of people a day complaining to them. They forgot this in there upload. All 4 guys in the store agreed. So now I have to go through 1000 channels and create a new list of say 1-150 (if I have 150 channels). #570 will be now in the 60s or 70s etc etc. They don't do this for u. I have to spend a weekend day doing it.. And the hotline number is still charging me 30 euros (35 dollars) even though they were wrong 4 times.. Its crazy. I hate Elisa! I said that their experts gave me 4 wrong answers and they said I would have to take it up with forms online...
I am definately switching tomorrow. Any suggestions as I pay 150 a month. Satellite, DNA, Sonera etc. Any help is greatly appreciated.
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Nightmere with Elisa
Re: Nightmere with Elisa
Love your post, lol. I should hang out in the English speaking ghetto more often, lol. Extremely entertaining!
Anyway, though. I am sure you know expat-finland.com since it is maintained by your very own ghetto people. At least if the flag in your sig is accurate. Check that link about ISP. I assume your post is really about TV, but you may want to be aware the answer they seem to have gotten from other Finnish providers. I personally am extremely happy with Elisa, apart of the fact that their network is not as broad as Sonera's. I.e. the likelyhood that my friend's mökki is also covered by their cell phone net is a lot more likely with Sonera, than with Elisa. That said, mind that DNA, and Sonera think that the reader's of expat-finland.com are not among their marketing profile. I personally can vouch for Sonera not being "my marketing profile". DNA seemed a likely candidate, but Elisa was the easier to go with. When not happy with Elisa, I personally would test DNA. Mind that as long as you are not "at home", nothing will really be like "at home", and the best one can do is "close to like at home".
Anyway, though. I am sure you know expat-finland.com since it is maintained by your very own ghetto people. At least if the flag in your sig is accurate. Check that link about ISP. I assume your post is really about TV, but you may want to be aware the answer they seem to have gotten from other Finnish providers. I personally am extremely happy with Elisa, apart of the fact that their network is not as broad as Sonera's. I.e. the likelyhood that my friend's mökki is also covered by their cell phone net is a lot more likely with Sonera, than with Elisa. That said, mind that DNA, and Sonera think that the reader's of expat-finland.com are not among their marketing profile. I personally can vouch for Sonera not being "my marketing profile". DNA seemed a likely candidate, but Elisa was the easier to go with. When not happy with Elisa, I personally would test DNA. Mind that as long as you are not "at home", nothing will really be like "at home", and the best one can do is "close to like at home".
Re: Nightmere with Elisa
That was probably not very culturally correct. Apologies. I like your style of writing and found it not as whiney as I often read on expat forums (others as well, not just here). So read it as: I dig your style of writing, may I subscribe to your newsletter?macora wrote:Love your post, lol. I should hang out in the English speaking ghetto more often, lol. Extremely entertaining!
No offense meant! (and don't take it too literal, I have no time for more newsletters 
)About paying for help: I see that in many Finnish companies, and I doubt that DNA is that much different. One has options: have enough sisu to wait for an answer via email, and talk it through there, go to a shop, in the case of Elisa ideally to Studio, in Helsinki it is now in Kamppi, or yeah, pay for the phone. Someone does pay for helping, either way. I personally prefer the Finnish over the US way, but mileages do vary most often.
Re: Nightmere with Elisa
Elisa are a joke. Every time you contact them about anything they try to sell you Viidhe. I always tell them I don't want it as you can't record pay TV channels on it. 50% of the time their sales bot will lie and say you can. Then if you have cable because maybe you might want to record a pay TV channel (what a concept) they charge you 42€ a year for the card. 42€ per year for a chipcard on top of what you pay for a few TV packages. Daylight robbery.