Quick question on consumer rights

nkm · Post by **nkm** » Mon Nov 10, 2008 1:33 pm

While you make complain for wrong invoice, do the selling company, having found their own mistake, are liable only to return the extra money that have charged from you, or also compensate something extra, for your time and effort to make application and so on..

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rinso · Post by **rinso** » Mon Nov 10, 2008 2:53 pm

nkm wrote: or also compensate something extra, for your time and effort to make application and so on..

nkm · Post by **nkm** » Mon Nov 10, 2008 3:06 pm

Sure it seems like a laughing matter, but there are people who are extremely busy in their own business, so sorting out other's mistake definitely costs them more

TampereOwl · Post by **TampereOwl** » Mon Nov 10, 2008 3:36 pm

It seems like standard practice for a lot of firms to over-invoice.

EP · Post by EP » Mon Nov 10, 2008 4:05 pm

It seems like standard practice for a lot of firms to over-invoice.

I must have been dealing with different companies. I have been over-invoiced only a couple of times (insurance company) and the company itself has corrected their mistake, I have not done anything.

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