What are my rights?

richard berman · Post by **richard berman** » Mon Aug 24, 2009 2:06 pm

i have had my new nokia telephone for less than two months , it has been back twice to be fixed , in total it took 4 weeks to come back to me, now yesterday I tuned the phone on (first time since I got it back) the phone was on for about two hours and went blank. I have pulled the battery out etc etc, but it will not turn back on, battery is charged , did it with my other phone. So I have to take it back to Nokia again today, do I have any rights to ask for a new phone?? or will they just send it off for two more weeks??

Thanks

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Karhunkoski · Post by **Karhunkoski** » Mon Aug 24, 2009 2:48 pm

See the sticky at the top of this forum

jas_rho · Post by **jas_rho** » Tue Aug 25, 2009 8:44 am

richard berman wrote:i have had my new nokia telephone for less than two months , it has been back twice to be fixed , in total it took 4 weeks to come back to me, now yesterday I tuned the phone on (first time since I got it back) the phone was on for about two hours and went blank. I have pulled the battery out etc etc, but it will not turn back on, battery is charged , did it with my other phone. So I have to take it back to Nokia again today, do I have any rights to ask for a new phone?? or will they just send it off for two more weeks??

Thanks

Go back to the repair place and tell them it's your 3rd time there. Tell them how much time you have been without the phone and be nice but firm and show you are not happy but of course don't take it out on them personally. They are just doing their job

Anyway, the policy with Nokia phones usually is that they replace it after the 3rd time it is brought in for repairs. It has at least worked like that with me 2 times and with other people I know. Just remember, if you are a jerk they aren't gonna wanna help you at all so be nice but make sure they know you aren't happy about all this trouble and tell them to put on the repair order that you want the phone replaced. I don't guarantee that works. But it has for me. Good luck.

Rosamunda · Post by **Rosamunda** » Tue Aug 25, 2009 1:02 pm

Had the same problem with an iPod. Repaired twice under guarantee, then was quoted 140€ for the last repair. So we dumped it. Not planning to get another one. Rotten apple.

raamv · Post by **raamv** » Tue Aug 25, 2009 10:53 pm

Sticky will tell about consumer rights...
Jas-rho approach seems reasonable..
Where did the debate on "barnd names cost and quality vs cheap usable and works/looks OK" go!!

richard berman · Post by **richard berman** » Thu Aug 27, 2009 8:52 pm

Thanks everyone for your help, I seem to be on the phone to Elisa 24/7 and its always the same F....ing music for 20 mins

Desundial · Post by **Desundial** » Sun Aug 30, 2009 2:08 pm

Have you been returning it thru Elisa or direct to nokia? In case the former - Nokia has a care center called the "mobile spa" in the center, just off alexanterinkatu, on...IIRC, mikonkatu. (please forgive poor spelling) You can bring any Nokia phone there, although they do try to say somewhere that it's just if you bought it there. I ignored those signs.

I had similar issues w/a nokia 3x, though my interval between repairs was 3 months. Tried jas_rho method, but not as successfully (always got a repair back). Takes so long to get phone back started putting it off w/the last repair - LCD light flickering off. This was to my disadvantage as then the LCD shattered...so no way would they cover it and wanted 80 euros for repair. Sigh. For a phone where some feature is always broken, always has been broken, will invariably be broken it just wasn't worth it.

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