If in Finland, do these companies use monitoring tools like HP Openview, IBM Tivoli Netcool, Big Brother, Foglight, CA Unicentre, MRTG in the Network Operations Centre, or does each IT department have their own monitoring tools. The reason I ask is because I have been working with the industry for the last 10 years helping to integrate monitoring of I.T. services rather than individual I.T. systems, to help detect root cause quicker and also understand the impact of incidents.
Phil from Nokia - the guy the wrote the guide for foreigners,if you are out there, i would appreciate your advice on this topic.
Regards,
Ravin (born South African but now Irish and just moved to Finland
