WOW ... the guy also managed to extract 5000 euros as a compensation ... I think Nordea came away with it relatively lightly,Rip wrote:.daveba wrote:I changed my bank to Danske because of this. They carried on despite losing a court case against a French national who sued them for this and won.
http://www.finlandtimes.fi/business/201 ... er-service
So according to the EU law their practice is actually illegal.
and yes it is a known fact that within the finnish banking system the nordea group scores relatively poorly in terms of customer service
when compared to its main competitors. ( hanken svenska handelshögskolan mkt research - 2012 n.d.r)
And that is the reason why they have been loosing so many customers in recent times.
Unconfirmed voices blame the poor service to the generally "older" staff working there when compared to
other finnish financial institutions.
Always be blessed the free market and the competition

( follows the Porilaisten Marssi )